Refund policy
At Valor & Faith Co., we want you to be satisfied with your purchase.
This policy explains our voluntary return policy and, where applicable, the statutory rights available to customers in the United Kingdom.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.
30-Day Return Policy
We offer a voluntary 30-day return period for eligible items, beginning on the date the order is delivered.
For returns requested under our voluntary 30-day policy, items should generally be:
- unused;
- in their original condition;
- returned with the original packaging where reasonably possible; and
- free from damage caused by misuse, neglect, alteration, or improper handling after delivery.
Additional statutory rights may apply to United Kingdom customers as explained below.
How to Request a Return
Before returning an item, please contact:
Please include:
- your full name;
- order number;
- reason for the return; and
- photographs where the item is damaged, defective, or incorrect.
We will provide the applicable return instructions.
Please do not send products to our registered office or any other address unless specifically instructed to do so by our customer support team.
Return Shipping Costs
For voluntary returns where the product is not faulty, damaged, incorrect, or misdescribed, the customer may be responsible for the cost of returning the item, where permitted by applicable law and where the customer has been informed of this responsibility.
If an item is faulty, damaged on arrival, incorrect, or otherwise not supplied in accordance with applicable consumer law, we will handle reasonable return costs as required by law.
Damaged, Defective, Incorrect or Misdescribed Items
If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible at:
Please provide:
- your order number;
- a description of the issue; and
- clear photographs of the product and packaging where appropriate.
Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, repair, refund, or another suitable resolution.
Any request that customers contact us promptly about visible damage is intended to help us investigate the shipment and does not limit any statutory consumer rights.
United Kingdom Customers – Right to Cancel
If you are a consumer purchasing online in the United Kingdom, you generally have a statutory right to cancel an eligible order without giving a reason.
For eligible goods, you may notify us that you wish to cancel within 14 days after receiving your order.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
To exercise this right, contact:
You may also use the model cancellation form provided below, although use of the form is not mandatory.
Handling Goods During the UK Cancellation Period
UK customers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to how the goods could reasonably be inspected in a physical shop.
Where goods have been handled beyond what is reasonably necessary and their value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
UK Faulty Goods Rights
The statutory cancellation right described above is separate from your legal rights where goods are faulty, not as described, or do not perform as they should.
UK consumers may have rights to a refund, repair, replacement, price reduction, or other remedy depending on the circumstances and applicable consumer law.
Our voluntary 30-day return policy does not replace or reduce those statutory rights.
Refunds
Once a returned item is received, we will inspect it and notify you regarding the refund.
Where a refund is due, it will normally be issued to the original payment method.
For UK statutory cancellations, refunds will be made within the applicable legal timeframe. Where goods are being returned, we may generally wait until we receive the goods back or receive evidence that they have been sent back, where permitted by law.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
Original Delivery Charges
Where UK law requires us to refund an original delivery charge following a statutory cancellation, the refund will cover the cost of our standard delivery service.
If a customer voluntarily selected a more expensive delivery method than the standard option offered, any additional premium delivery cost may not be refundable to the extent permitted by law.
Where standard shipping was provided free of charge, there is no standard shipping charge to refund.
Non-Returnable Items
Subject to applicable consumer law, our voluntary return policy may not apply to:
- items damaged through misuse, neglect, alteration, or improper handling after delivery;
- gift cards, if offered;
- personalised or custom-made products;
- certain sealed goods where applicable health or hygiene rules prevent return after opening; and
- other items that are lawfully exempt from cancellation or return rights.
An item being marked as final sale does not remove any statutory rights that apply to faulty, misdescribed, or otherwise non-conforming goods.
Exchanges
We do not guarantee direct exchanges.
Where appropriate, we may offer a replacement or provide instructions for returning the original item and placing a new order.
This does not affect any statutory right to a repair or replacement where applicable.
Lost Shipments
If tracking indicates that your order may be lost in transit, please contact:
We will review the available tracking information and work with the shipping provider before determining the appropriate resolution.
Refunds for Orders Cancelled Before Dispatch
If you request cancellation before an order has entered fulfillment or been dispatched, we will make reasonable efforts to cancel it.
Once an order has entered fulfillment, cancellation before dispatch cannot always be guaranteed.
This does not affect any statutory cancellation rights that may apply after delivery.
Collectible Product Notice
The Saint Michael Badge is a decorative collectible item intended for souvenir, gift, commemorative, and collectible purposes.
It is not legal tender, currency, a financial product, an investment product, or a precious metal product.
UK Model Cancellation Form
If you are a UK consumer and wish to cancel an eligible contract, you may use the following form and send it to support@valorandfaithco.com:
To:
AETERNUM TRADING LTD trading as Valor & Faith Co.
First Floor Office, 3 Hornton Place
London, W8 4LZ
United Kingdom
support@valorandfaithco.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Contact
Valor & Faith Co.
Operated by AETERNUM TRADING LTD
Company number: 16904049
Registered in England and Wales
Registered office:
First Floor Office, 3 Hornton Place
London, W8 4LZ
United Kingdom
Email: support@valorandfaithco.com