Shipping policy
Thank you for shopping with Valor & Faith Co.
Shipping Availability
We currently ship to supported delivery areas in:
- United States
- United Kingdom, when the United Kingdom market is available at checkout
Shipping availability may vary depending on the destination, ZIP code or postcode, carrier coverage, and fulfillment limitations.
Certain remote or unsupported areas may not be eligible for delivery. If an order is placed to an address that cannot be serviced by our shipping partners, we may contact the customer and, where necessary, cancel the order and issue a refund.
Free Premium Shipping
Eligible orders to supported delivery areas in the United States and United Kingdom are currently offered Free Premium Shipping, as displayed at checkout.
Order Processing
Orders are generally processed within 1 business day after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Processing times may occasionally be extended during periods of unusually high demand, promotional launches, operational disruption, or other exceptional circumstances.
United States Delivery
Orders shipped to supported U.S. addresses are typically delivered within:
5–8 business days after dispatch
This estimate does not include the order processing period.
United Kingdom Delivery
Orders shipped to supported United Kingdom addresses are typically delivered within:
2–5 business days after dispatch
This estimate does not include the order processing period.
Tracking
Our current premium shipping services are fully tracked.
Tracking information will normally be provided after the order has been processed and dispatched. Please allow some time for the tracking information to become active within the carrier's system.
Delivery Estimates
All delivery times shown on our website, at checkout, or in order communications are estimates only and are not guaranteed.
Delivery may be affected by factors including carrier performance, destination, customs processing, public holidays, weather conditions, seasonal demand, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
UK VAT, Customs and Import Charges
United Kingdom orders are handled in accordance with applicable UK VAT, customs, and import requirements.
Where UK VAT is required to be collected at the point of sale, it will be included within the applicable customer-facing price and reflected in the relevant order, receipt, or invoice breakdown.
For eligible United Kingdom orders shipped under our current Delivery Duty Paid (DDP) service, applicable import-related charges are handled as part of the shipping arrangement. Customers should therefore not normally be required to pay additional import duties or import-related charges upon delivery for orders that qualify for this service.
Eligibility for DDP shipping depends on the value, destination, shipment type, carrier requirements, and applicable customs regulations.
Our current UK fulfillment arrangement is intended for eligible consignments within the applicable low-value import threshold. Orders that fall outside the supported DDP conditions may require a different shipping or customs treatment.
We do not artificially reduce or misstate the declared value of any shipment in order to meet customs thresholds or avoid applicable taxes or duties.
The exact VAT and customs treatment may depend on the value and circumstances of the individual order and applicable UK regulations.
If a different import or customs treatment would materially affect an order, we may contact the customer before dispatch where reasonably necessary.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Valor & Faith Co. is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information provided by the customer.
If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Unsupported or Remote Areas
Some remote ZIP codes, postcodes, military addresses, islands, territories, or other restricted destinations may not be supported by our shipping partners.
If we are unable to ship to the address provided, we may contact the customer and cancel and refund the order where necessary.
Delays
We are not responsible for delays caused by carriers, customs authorities, weather events, public holidays, high-demand periods, transportation disruptions, government actions, or other events outside our reasonable control.
We will, however, assist customers where reasonably possible if a shipment experiences an unusual delay.
Lost or Damaged Shipments
If your shipment appears to be lost or arrives damaged, please contact us as soon as possible at:
Please include your order number and any relevant information or photographs.
Contact
Valor & Faith Co.
Operated by AETERNUM TRADING LTD
Company number: 16904049
Registered office:
First Floor Office, 3 Hornton Place
London, W8 4LZ
United Kingdom
Email: support@valorandfaithco.com